| Title and Authors | Pages | Paper |
| A Structural Equation Model of Customer Satisfaction and Future Purchase of Mail-Order Speciality Food Mai, L. W., & Ness, M. Keywords: customer satisfaction, re-purchase intentions, speciality mail order food, structural equation modelling |
1-13 |  |
| Effects of IT Maturity and Freedom of Choice regarding relations between the Service Provider and its clients Solvang, B. K. Keywords: it maturity, freedom of choice, relations, roles, communication, needs |
14-24 | |
| Tourist Satisfaction and Destination Loyalty intention: A Structural and Categorical Analysis Oom do Valle, P., Silva, J. A., Mendes, J., & Guerreiro, M. Keywords: itourism, satisfaction, loyalty, sem, catpca, clusters |
25-44 | |
| Book Review: Organization Theory: Challenges and Perspective Maniatopoulos, G. Keywords: organisation theory, management |
45-46 | |