@article{ location = {https://www.business-and-management.org/paper.php?id=1}, title = {A Structural Equation Model of Customer Satisfaction and Future Purchase of Mail-Order Speciality Food}, author = {Mai, L. W., & Ness, M.}, journal = {International Journal of Business Science and Applied Management}, keywords = customer satisfaction, re-purchase intentions, speciality mail order food, structural equation modelling}, abstract = Analyses the relationship between satisfaction with mail-order speciality food attributes, overall satisfaction, and likelihood of future purchase using a structural equation model. The results indicate that customer satisfaction is associated with both service and product features of mail order speciality food.}, year = {2006}, volume = {1}, issue = {1}, pages = {1-13}, publisher = {International Journal of Business Science and Applied Management}, url = {https://www.business-and-management.org/download.php?file=2006/1_1--1-13--Mai,Ness.pdf}, institution = {International Journal of Business Science and Applied Management}, }