List all papers.
| Title and Authors | Year | Vol (Issue) | Pages | HTML | |
| Customer protest: Exit, voice or negative word of mouth Solvang, B. K. Keywords: voice, word of mouth, wom, exit, satisfaction, loyalty |
2008 | 3 (1) | 14-28 |  |
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| Tourist Satisfaction and Destination Loyalty intention: A Structural and Categorical Analysis Oom do Valle, P., Silva, J. A., Mendes, J., & Guerreiro, M. Keywords: itourism, satisfaction, loyalty, sem, catpca, clusters |
2006 | 1 (1) | 25-44 | |
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