Volume 18 / 2023

Issue 1

Title and Authors Pages Paper
Analysis of Customer Satisfaction and the Customer Experience in Digital Payments: A Meta-Analysis Review
Agarwal, S., Malik, P., & Gautam, S.
Keywords: functional quality, perceived value, trust, service quality, perceived risk
1-17 Analysis of Customer Satisfaction and the Customer Experience in Digital Payments: A Meta-Analysis Review
The Role of Innovation Resistance and Technology Readiness in the Adoption of QR Code Payments Among Digital Natives: A Serial Moderated Mediation Model
Ashrafi, D.M., & Easmin, R.
Keywords: qr code payment, innovation resistance, technology readiness, digital natives
18-45 The Role of Innovation Resistance and Technology Readiness in the Adoption of QR Code Payments Among Digital Natives: A Serial Moderated Mediation Model
High-Performance Work System and Employee Work Performance: A Moderated Mediation Model of Ambidextrous Leadership and Employee Ambidexterity
Ijigu, A.W., Alemu, A.E., & Kuhil, A.M.
Keywords: high-performance work system, employee work performance, employee ambidexterity, ambidextrous leadership, amo model, ethio-telecom
46-62 High-Performance Work System and Employee Work Performance: A Moderated Mediation Model of Ambidextrous Leadership and Employee Ambidexterity
The Effect of Leader's Emotional Intelligence and Role-Breadth Self-Efficacy on Proactive Behaviour at Work
Choeni,P., Babalola, S.S., & Nwanzu, C.L.
Keywords: leaders' emotional intelligence, role-breadth self-efficacy, proactive behaviour at work
63-75 The Effect of Leader's Emotional Intelligence and Role-Breadth Self-Efficacy on Proactive Behaviour at Work
Artificial Leadership: Digital Transformation as a Leadership Task between the Chief Digital Officer and Artificial Intelligence
Kollmann, T., Kollmann, K., & Kollmann, N.
Keywords: digital transformation, chief digital officer, artificial intelligence, digital ambidexterity, digital leadership, artificial leadership
76-95 Artificial Leadership: Digital Transformation as a Leadership Task between the Chief Digital Officer and Artificial Intelligence

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