Multinational companies simultaneously try to facilitate the internal transfers of operational capabilities without disclosing them to external stakeholders. To mitigate this tension, the decentralization of the decision-making and information richness of communication mechanisms are balancing parameters that can be regulated appropriately. Since digitalization has changed the coordination and interaction in intra-firm transfers, both balancing parameters need to be optimized. The present study examines how to adjust decentralization and information richness in times of digitalization by drawing on an exploratory single-case study approach in a German industry company. This research identified six sub-parameters set differently within the companys digital collaboration platform and video conference technology network.
Keywords: operational capabilities, capability transfer, capability protection, decentralization, information richness, digitalization, digital collaboration platform, video conference technology