Volume 7 / Issue 1 / Pages 43-60 - Papers in the same Issue
Developing a performance measurement system for public research centres
Agostino, D., Arena, M., Azzone, G., Dal Molin M., & Masella, C.
This study aims at developing a performance measurement system (PMS) for research and development (R&D) activities carried out by public research centres. Public research institutions are characterized by multiple stakeholders with different needs, and the management of R&D activities requires balancing the multiple goals of different stakeholders. This characteristic is a key issue in the process of construction of the PMS. Empirical evidence is provided by an Italian public research centre, where the researchers carried out a project aimed to develop a PMS following action research principles. This project gave the possibility to researchers to interact with different stakeholders and integrate their different information needs in a comprehensive set of key performance indicators (KPIs). As a result, multidimensional framework for measuring R&D performance in a public research centre is proposed and a set of Key Performance Indicators is developed, suggesting implications for academics and practitioners.
Keywords: performance measurement, public research centres, stakeholders, accountability, decision-making
Type: Research Paper // Published: 2012-09-27
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Open Access: © The Authors - Published under a Creative Commons Attribution 4.0 International Licence
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