List all papers.
|Title and Authors||Year||Vol (Issue)||Pages||HTML|
|Challenging the strategy paradigm within the paper packaging industry
Olander Roese, M. & Olsson, A.
Keywords: : strategic change, strategy implementation, customer orientation, innovation, paper packaging industry
|Customer complaints as a source of customer-focused process improvement: A constructive case study
Uusitalo, K., Hakala, H., & Kautonen, T.
Keywords: customer orientation, process improvement, customer complaints, complaint management, operations management, constructive method