International Journal of Business Science and Applied Management

Research Papers: process improvement

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Title and Authors Year Vol (Issue) Pages HTML PDF
Customer complaints as a source of customer-focused process improvement: A constructive case study
Uusitalo, K., Hakala, H., & Kautonen, T.
Keywords: customer orientation, process improvement, customer complaints, complaint management, operations management, constructive method		 2008 3 (1) 1-13 Customer complaints as a source of customer-focused process improvement: A constructive case study Customer complaints as a source of customer-focused process improvement: A constructive case study