International Journal of Business Science and Applied Management

Volume 1 / Issue 1 / Pages: 1-13 / Papers in the same Issue

A Structural Equation Model of Customer Satisfaction and Future Purchase of Mail-Order Speciality Food

Mai, L.W., & Ness, M.


customer satisfaction, re-purchase intentions, speciality mail order food, structural equation modelling Read Online   customer satisfaction, re-purchase intentions, speciality mail order food, structural equation modelling Download Paper


Abstract: Analyses the relationship between satisfaction with mail-order speciality food attributes, overall satisfaction, and likelihood of future purchase using a structural equation model. The results indicate that customer satisfaction is associated with both service and product features of mail order speciality food.

Keywords: customer satisfaction, re-purchase intentions, speciality mail order food, structural equation modelling


DOI: 10.69864/ijbsam.1-1.1

Type: Research Paper // Published: 2006-11-26

Download Citation: BibTex // PDF Downloads: 14462 // PDF Filesize: 112Kb

Open Access: © The Authors - Published under a Creative Commons Attribution 4.0 International Licence


Back / Return to Library