List all papers.
| Title and Authors | Year | Vol (Issue) | Pages | HTML | |
| Reverse logistics for recycling: The customer service Oom do Valle, P., Menezes, J., Reis, E., & Rebelo, E. Keywords: reverse logistics, customer service, multivariate statistics |
2009 | 4 (1) | 1-17 |  |
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| Customer Focus in UK e-Government: Or, Putting the Politics back into e-Government Cornford, J., & Richter, P. Keywords: e-government, public services, customer service, representation, crm |
2007 | 2 (1) | 34-46 | |
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