List all papers.
Title and Authors | Year | Vol (Issue) | Pages | HTML | |
Appraisal of CRM implementation as business strategy option in times of recession: The role of perceived value and benefits Agapitou, C., Bersimis, S., Georgakellos, D. Keywords: customer relationship management (crm), balanced scorecard, fiscal crisis, greece |
2017 | 12 (2) | 18-31 | ![]() |
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Customer Focus in UK e-Government: Or, Putting the Politics back into e-Government Cornford, J., & Richter, P. Keywords: e-government, public services, customer service, representation, crm |
2007 | 2 (1) | 34-46 | ![]() |
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