List all papers.
|Title and Authors||Year||Vol (Issue)||Pages||HTML|
|Appraisal of CRM implementation as business strategy option in times of recession: The role of perceived value and benefits
Agapitou, C., Bersimis, S., Georgakellos, D.
Keywords: customer relationship management (crm), balanced scorecard, fiscal crisis, greece
|Customer Focus in UK e-Government: Or, Putting the Politics back into e-Government
Cornford, J., & Richter, P.
Keywords: e-government, public services, customer service, representation, crm